This is a great question and we get asked all the time. Unfortunately, Google does not allow you to reassign or even remove reviews from your Google listing. If you find yourself in a situation where you have a bad review that you feel is false, you can do two things to try to lessen the blow:
- In the case of customers reviewing the wrong location, this isn’t something you can move or reassign. The only thing that has worked for us is to send an email to those few individuals and asking them to leave their review on the correct locations listing. Since you are asking your customers to redo their kind act, you can use this link generator to help streamline the process: https://www.grade.us/home/labs/google-review-link-generator
- Report the review to Google. You can “flag” the review and follow the prompts to submit your complaint. Google does not guarantee they will remove the review, but it doesn’t hurt to try!
- Ask recent (happy) customers to leave you a Google review. You can do this during the transaction or with a follow-up email. We lean toward email because you can send them a direct link to your Google listing, making it as simple as possible for them.
Keep in mind that asking for reviews is not necessarily frowned upon by Google, but you do need to make sure that you are not incentivising these reviews. (https://support.google.com/business/answer/3474122?hl=en)
Increasing your positive, more robust reviews will help bury the negative one and increase your overall star rankings!